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How is KEETSA eco friendly? What's KEETSA? Quality & Price Recycle Information Terms & Conditions Return & Warranty FAQ
 

Delivery

Keetsa delivers free of charge to the 48 contiguous states in USA. If you live outside the 48 contiguous states, please contact Customer Service at 1-877-KEETSA for a shipping quote. Most orders ship via Fedex Ground from our warehouse in California and can take 5 to 7 business days for delivery. Fedex tracking number will be emailed to you after your order ships, usually 1~2 business days after the order is placed. Using this tracking number on Fedex.com, you will be able to see when the item is being delivered. Fedex does not guarantee the delivery at certain time or call you before the delivery. If you are in the Bay Area, Los Angeles, or in New York City, and you require a special delivery service, please call Keetsa store in your area and purchase over the phone or come into the store. There is an extra fee for special delivery services.

Deliveries to most areas in Canada are also free. Please expect 7-10 business days for delivery in Canada. Keetsa pays all duty and customs fee related to shipping the item over the border.

Although very rare, there may be shipping delays due to stock shortage or other unexpected reasons, which will be promptly notified to you. Keetsa is not responsible for any shipping delays and does not guarantee a certain shipping time, date or durations of delivery.

If you need faster shipping , please contact Customer Service
at 1-8-777-KEETSA for a quote on express shipping charges.

Order Cancellation Policy

If the item has already been shipped out there will be return shipping fee for cancelling an order. Please send order cancellation request to contactus@keetsa.com. The item must be returned to the warehouse in original package for the refund to be processed. Please expect up to two weeks to see the refund on the statement.

Keetsa Return Policy

We strive to provide the most comfortable, durable and affordable sleep products in the market today. Our commitment to you and the environment are the hallmarks of how we do business. Our goal is to make you happy to the best of our ability. We have the following policies in place to ensure a great customer experience:

Comfort issues: We do not offer comfort guarantees. Sleep is a personal process and it sometimes can take up to 30 nights for your body to adjust to a new mattress. Keetsa offers comfort layers to help make your mattress more comfortable. Please call us at 1.877.753.3872 or email us at contacts@keetsa.com so our well experienced Sleep Consultants can assist you in any way.

Returns: We require you allow a full 30 nights of use before contacting us for return issues, and you have up to a full 90 days return privilege from date of purchase. Please contact your Sleep Consultant to discuss your mattress issue. We have several options for solving your problem. If you do decide to return, there is a return processing fee which is 25% of your purchased value.

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Only Keetsa Products purchased directly from a Keetsa retail locations or Keetsa.com are covered by the following terms and conditions. If you have purchased any Keetsa product through one of our Authorized Retailer Partners, your purchase is subject to the terms and conditions of that Authorized Retailer. As all Retailers may have different return and comfort policies, please check with your retailer before purchase.

Keetsa LIMITED WARRANTY

Warranty: Keetsa, Inc. (ˇ°Keetsaˇ±) warrants that the following Keetsa-brand products will be free from defects in material and workmanship that may compromise sleep quality for the following periods from the date of delivery to the original consumer purchaser:

  Mattresses - 12 years
  Pillows - 5 years
  Comfort Layers -5 years
  Bed Frame Foundations - 5 years
  Floor Models or Samples - 1 year


This warranty covers only the original consumer purchaser for as long as he/she owns the product.

Warranty Exclusions and Limitations: This warranty applies only to the Keetsa-brand products listed above that are sold in the United States, Puerto Rico, the U.S. Virgin Islands and Canada, and only when purchasers, who purchased them from Keetsa or a Keetsa retailer as a new product, have properly used them. Proper use means using the mattress on a firm, rigid and smooth surface that allows air ventilation and supports the entire mattress, INCLUDING THE CENTER, such as a slatted bed platform, box spring, or Keetsa bed frame foundation. Keetsa Mattresses are not designed for Murphy beds or adjustable beds, and usage of Keetsa mattresses on these types of beds voids the warranty. Proper use also means that the product was not abused by the purchaser.
This warranty does not apply to a purchaser's personal comfort preferences, such as the firmness of the mattress, bed height, weight, etc., or to normal body impressions of 1.5" or less.

Mattress manufacturing defects include: (a) seams coming apart; (b) visible permanent compression of the mattress surface greater than 1.5"; and/or (c) coil failure (extends or depresses more than 1.5" of original height or protrudes out of the mattress core).

Mattress manufacturing defects DO NOT include: (a) faults in the cosmetic appearance, such as wrinkles on the fabric and/or crushed corners, that do not affect the performance of the mattress; (b) cosmetic changes that naturally occur over time, including natural blemishes in the fabric; (c) Uneven softness on the surface of the mattress that occur over time after use; (d) mattresses that may have been soiled, dampened, burned, stained or otherwise abused; (e) bed height change over time after use; (f) mattress fabric color changes or pills, which can accumulate over time; (g) mattress dimension (width, length and or height) discrepancies of up to +-1"; and/or (h) appearance of mold on and/or infestation with vermin (such as bed bugs) due to improper and unsanitary care of the mattress.


Due to Keetsa's compress packing technology, the time for the mattress to recover to its normal shape may take up to several days. Increase in softness or in the recovery time due to normal use, temperature or humidity is excluded under this warranty.

Pillow manufacturing defects include: (a) seams coming apart; and/or (b) mis-shaped products when new or within the first 30 nights of use.

Pillow manufacturing defects DO NOT include:(a) loss of loft, firmness or shape after 30 nights of use, which is common among all types of pillows; (b) cosmetic changes that naturally occur over time, including color or pills, which can accumulate over time; and/or (c) pillows that may have been soiled, dampened, burned or otherwise abused.

Comfort Layer manufacturing defects include: (a) seams coming apart; and/or (b) compression of the foam layer surface greater than 1.5".

Comfort Layer manufacturing defects DO NOT include: (a) cosmetic changes that naturally occur over time; (b) comfort layers that may have been soiled, dampened, burned, stained or otherwise abused; (c) comfort layer height change over time after use; (d) comfort layer fabric color changes or pills, which can accumulate over time; : (e) loss of loft, firmness or shape that occur over time of use; and/or (f) comfort layer dimension discrepancies of up to +-1".

Bed frame foundation manufacturing defects include: (a) seams coming apart ; and/or (b) broken support structures that do not adequately provide a firm, rigid and flat surface for the mattress.

Bed frame foundation manufacturing defects DO NOT include: (a) cosmetic changes that naturally occur over time, including color or peels, which can accumulate over time in bed frame foundations that include fabrics; and/or (b) bed frame foundations that may have been soiled, dampened, burned or otherwise abused. Proper use of the bed frame foundation is defined as having a flat surface for the bed frame foundation to rest on to adequately distribute weight of the mattress.

Implied Warranties. ANY IMPLIED WARRANTIES WHICH THE PURCHASER MAY HAVE ARE LIMITED IN DURATION TO 12 YEARS FOR MATTRESSES, TO 5 YEARS FOR PILLOWS, COMFORT LAYERS AND BED FRAME FOUNDATIONS, AND TO 1 YEAR FOR FLOOR MODELS OR SAMPLES, IN EACH CASE FROM DATE OF DELIVERY TO THE ORIGINAL PURCHASER. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Warranty Performance. During the warranty period, Keetsa will, at its option, repair or replace any covered product that is defective. Any replacement will be for the same item and size that you originally purchased. However, Keetsa reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or product. Replacement of one piece or part of the product does not constitute Keetsa's agreement to replace other pieces or parts. The warranty period does not get extended from the original purchase date if replacement pieces or parts are required. Keetsa will not provide a refund if you do not accept the repair or replacement.

Warranty Service. To obtain service under this warranty, you should notify the selling retailer or Keetsa in writing or call Keetsa at 1.877.753.3872. An original sales receipt is required to establish the start date of this warranty. In this process of investigating warranty claims, Keetsa may request that you send photographs and/or descriptions that show or explain the claimed defect. If a request for a photograph is made by Keetsa, it is your responsibility to send photographs that clearly show the claimed defect.

In the event the product needs to be inspected by Keetsa, the transportation cost or removal cost will be borne by the purchaser until such time as Keetsa determines that a claim is valid. If the product is defective, Keetsa will bear all transportation or removal costs to Keetsa and back to the purchaser.

For health and safety reasons, Keetsa may not be able to inspect products that are soiled, dampened, burned, stained or infested with vermin, and in such cases the warranty will not apply.

Please maintain this Limited Warranty in a safe place along with your original dated sales receipt that indicates you are the original purchaser. Please do not cut off the white law tag on your mattress or pillow as this contains valuable information about your product.

Do not bend or fold your mattress, and do not try to get it back in to the original box. When moving your Keetsa mattress after initial use, please be sure that it is properly supported and protected; carry the mattress on its side when moving.

Limitation of Liability: Repair or replacement of a defective product, or refund of the purchase price, shall be the sole remedy of the purchaser under this warranty, and in no event shall Keetsa be liable for incidental or consequential damages, losses or expenses. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Legal Rights. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

  KEETSA, INC.
  68 Division Street
  San Francisco, CA 94103
  1.877.753.3872
  contactus@keetsa.com