What is your return policy?
We strive to provide the most comfortable, durable and affordable sleep products in the market today. Our commitment to you and the environment are the hallmarks of how we do business. Our goal is to make you happy to the best of our ability. We have the following policies in place to ensure a great customer experience:
Comfort issues: We do not offer comfort guarantees. Sleep is a personal process and it sometimes can take up to 30 nights for your body to adjust to a new mattress. Keetsa offers comfort layers to help make your mattress more comfortable. Please see call us at 1.877.753.3872 so our well experienced Sleep Consultants can assist you in any way.
Return issues:There is 25% (of returned product value) processing fee for returns. We strongly recommend to consult our Sleep Consultants before making a decision to return a product. We may have a solution that can help you without having to return the item.
What do I do with my old mattress?
Recycle! Here at the Keetsa website, we’ve listed several recycling
vendors for you to contact. If you don’t live near any of these
companies, please contact your local waste collection service and ask
them if they can recycle your mattress. Many local waste services are
getting more and more sophisticated about deconstructing mattresses to
salvage recyclable materials and minimize landfill volume. Or, you can
investigate donating your mattress to a charitable organization, if
they’ll take it. In any event, please, please don’t let your mattress
become one of those littered along the highway.
Some mattress retailers offer a ‘free’ service to remove your old
mattress after they deliver your new item. We did a spot check on
several of these services and learned that most went directly to
landfills. Today, mattresses are one of the largest consumer products
that clog landfills.
Are there other Keetsa stores (outside of San Francisco)?
Please visit Contact Keetsa page for all stores that currently carry Keetsa mattresses.
We are working hard to bring Keetsa to all major cities. Please visit us again to see updates on these store lists.
Your sustainability story is really cool. Is there something I can do to spread the word?
Thanks. If you like what you're seeing here, please tell a friend and send them to our website.
We figure every product we sell represents a better, more eco-friendly product in the market.
Every little bit helps. The other thing you can do is to take our story to heart and make it part of your every day life.
Just a few little things can make a big difference and imagine if every one everywhere got on board.
If you have enjoyed the service and the quality of the mattress, please express at www.yelp.com.
You might also consider coming to work for Keetsa! If you’re interested
in that, please send us your resume and contact information at:
Are Keetsa mattresses compliant to the new Federal fire-safety
regulations that went in to law in 2007?
This is a good question. The answer is: YES. All Keetsa mattresses meet
or exceed the new Federal fire-safety regulations, 16 CFR Part 1633.
This new consumer protection law went in to place mid-year 2007 to make
mattresses more fire safe.
How can you offer a 12 year warranty when you have not been in business for 12 years?
Keetsa wants our customers to have the peace of mind that they are purchasing a high quality, long lasting product .
We product test all our products and they are engineered to last.
Though our eco-friendly brand is, like the green movement, relatively new, our manufacturer has been manufacturing for major brands around the world. They employ sophisticated machinery and testing methods to ensure product quality and no product is introduced to the public before it has been thoroughly tested and proven.
We are a very strong company and you can buy with the confidence that Keetsa will be around a very long time.
How are your products natural or organic?
Keetsa's mission is to deliver a comfortable, affordable and durable mattress in an eco-friendly manner.
We are not producing organic or natural mattresses. Many organic and natural mattresses are either uncomfortable or not within the price range of many consumers.
So, we at Keetsa decided to take the most comfortable and durable material, memory foam to build the most comfortable
and affordable mattress in an eco-friendly way. By replacing some of the petroleum product with cedar oil and introducing green tea extract into the mixture,
we have created a foam that is less toxic and has a less-offensive odor than traditional foam.
We also utilize sustainable materials, such as bamboo, in our cover materials.
Since 100% bamboo would not hold up well, it is a blended material to ensure durability.
Many manufacturers of foam experience a tremendous amount of wasted foam during the manufacturing process.
Our manufacturer invented the way to utilize the wasted foam, with a unique patent pending method of revitalizing, to better performing combined foam.
While we do not manufacture an organic mattress at this time, we are confident that consumers will appreciate the less toxic, comfortable and more affordable Keetsa brand when comparing to most major retail brands.
Our boxes are printed with water-based ink, instead of coated printing, which makes the box 100% recyclable.
We encourage everyone to recycle and reuse!
Our packaging process and delivery process also affords us a much smaller carbon footprint than most major mattress brands.
We don't have a fleet of delivery trucks either.
Where are your mattresses manufactured?
We source our mattresses from an exclusive manufacturer in China.
Our manufacturer has been producing mattresses for many large, well known companies and is very well respected in the industry and in the country of China.
They were one of the first companies, several years ago, to ban PBDE's in the manufacturing process.
The facility is a ISO 9001 factory, and provides their employees a fair, clean, well-organized and safe work environment and pays a living wage.
You hear a lot about foam density. What does that mean?
It is easy to get confused about foam density. It is true that the higher the density, the better the foam will perform, up to a point.
It is generally accepted that foams higher than a 1.8 density will last longer than those of less density.
Keetsa utilizes from 3.0 up to 5.0 density foams in its product manufacturing.
How is Keetsa green?
One of the best innovations of all time has been the Toyota Prius. It is affordable, durable and lessens our dependence on gas.
Are there vehicles that use no petroleum? Of course, but many times they are not practical or affordable. Much is the same with Keetsa.
Our products are less dependent on petroleum both in the manufacturing process and delivery process.
We also utilize sustainable, recycled and recyclable materials whenever possible.
Much like the Prius, Keetsa is helping to redefine the industry and challenge how mattresses are manufactured, utilized, delivered and ultimately disposed of.